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Cannot Send a Fax

Cannot send a fax to all destinations

If you cannot send a fax, check the following items.

  1. Check 1 Check that the telephone line is connected correctly.

    • Reconnect the phone cable to the telephone line jack (LINE icon), and plug the other end into the telephone wall jack or telephone jack.

    • If "Telephone line is in use." is displayed on the screen, the line is being used by the attached phone. Please check back later.

    • If you do not hear the normal telephone line sound (dial tone) from the printer when you select Hook, the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your terminal adapter.

    • If "Hook key is disabled." is displayed when you select Hook, go to Fax settings > Security control > Hook key setting and then select Enable.

  2. Check 2 Is the telephone line type set correctly, if only sending a fax is not possible?

    The telephone line type may be not set up automatically and correctly. Check the telephone line type setting and change it as necessary.

  3. Check 3 Is Dial tone detect set to ON?

    Select Fax settings > Advanced fax settings > Dial tone detect and then select OFF.

  4. Check 4 Is the fax/telephone number registered correctly in printer's directory?

    Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.

  5. Check 5 Is printer's memory full?

    Delete contents in memory, and then send the fax again.

  6. Check 6 Is document loaded properly?

    Remove the document, and then reload it on the platen or in the ADF.

  7. Check 7 Does a printer error occur?

    If an error message is displayed on the touch screen, check the cause.

    For messages, refer to Message Is Displayed.

    Select (Stop) and if the message is closed, you can send the fax.

Cannot send a fax to a specific destination

If you cannot send a fax to a specific destination, check the following items.

  1. Check 1 Check if the Check RX fax information setting is not set to ON.

    Set Check RX fax information in Security control of Fax settings to OFF.

  2. Check 2 Check if the fax can be sent manually.

    If you do not hear the fax sound of the other device from the printer after dialing, the dialed phone number is incorrect or the destination is set to receive the fax manually.

    If you can send the fax, check the registered fax phone number.

    If the registered phone number is correct, add P (pause) with the # key at the very end of the registered phone number.